Frequently Asked Questions (FAQ)
Everything you need to know about Kiero and how to care for your skin with us.
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Kiero is a K-Beauty-inspired skincare brand created for the real needs of Latinx skin. Our products combine effective ingredients with lightweight formulas and gentle textures, designed for warm climates and combination or sensitive skin.
Shipping times may vary depending on your location and the shipping method selected.
Orders are typically processed within 1 business day and delivered within 2-3 days .
You will receive a tracking number once your order has shipped.
All of our products are manufactured in South Korea under the highest standards of quality and cosmetic safety, and subsequently distributed by EOEO Mexico.
At Kiero we want you to love our products as much as we do.
If your order arrives damaged or with a manufacturing defect, we will offer you a replacement or refund at no additional cost.
Just email us at official@kieroskincare.com within 7 days of receiving your order , and our team will help you with the process.
Yes. Each product is formulated and dermatologically tested to be safe even for sensitive skin. Each product description indicates whether it's best suited for dry, oily, or combination skin.